Package & Shipment
We will try our best to process orders placed before 3pm on the same day wherever possible, our parcel carrier is DPD. This is a next working day service.
DPD will send you a one-hour delivery time window. Please ensure you include your telephone number and email address to receive these notification’s.
In addition: Please ensure all of your address information is correct. If you have further instructions that will assist the delivery, you will need to indicate this information in the address bar or message box.
This may include:
1) Whether the logistics company can put the goods in the reception, post room or safe place. Please note if you provide these instructions, you do so at your own risk.
2) When the logistics company delivers to the building if there is a password or key code to enter.
For detailed shipping instructions and shipping rules, see: https://www.ukcnshop.com/blog/post/delivery-service
Customer Service
PledgeThe products sold on our website are all genuine brand products bought from licensed suppliers and manufacturers. If you have any questions, please contact our customer service team, and we will reply to you as soon as possible.
We aim to meet your highest expectations with the lowest prices and the best service possible.
Unpacking inspection:
Please check your order on receipt.
Please only reject the delivery if the box has sustained significant and obvious damage. Often the contents are fine, you may only need 1 or 2 items replaced. Rejecting a delivery can result in significant delays as we are unable to assist until the rejected parcel arrives back with us and we are able to examine it.
Please check the order invoice, amount payable, goods quantity, product condition, etc.
If there are factors that affect the quality of your order, such as damaged packaging, picking errors, product shortages, and quality issues, you can report the problem to our service team within 48 hours of receipt.
In order to protect your rights and interests, we recommend that you do not entrust others to sign for your parcel on your behalf;
If someone else signs for your delivery without inspecting the goods, it is deemed that there is no problem with the goods you ordered.
UKCNSHOP promises if you have any quality problems, the faulty or damaged goods can be returned as long as problems are reported to our service team, accompanied by images, within 48 hours of receipt.
Customers can contact the customer service team on:02380 650606.
If you find that any of the product information is wrong, you can click [Information Correction] to feedback to us, thank you.
Please note:
Due to the frequent replacement of the packaging of some products, the products you receive may not be exactly the same as those pictured. Please refer to the actual products you receive. We try our best to update product images, as soon as possible. Please be assured the product packaging may differ but the quality of the product is still the same high standard you would expect.
Thank you for your understanding.
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