Cancellation policy :
a. You can contact the customer service team during working hours directly  to cancel or change for orders before 16:00 on the same day UK time, and please call 02380-650606 during 08:00-09:00 am to change your address  for orders on previous day after 16:00, and otherwise please inquire about the delivery status on the same day through customer service during (08:00-12:00, 1:00-17:00)
* Remote areas will base on actual shipping prices.

b. UKCNSHOP customer service can help you to change or cancel all orders  before shipping for free. For orders that have been shipped or have exceeded the ammendable time period (24hrs for non cancelled) will need to charge 6.97 pounds for the logistics service fee for address changes or recalls. Packages that have been delivered to a collection store cannot be recalled or cancelled.
Telephone office hour(08:00-12:00, 13:00-17:00) ;


Food products :
a. In order to ensure the safety of food, customers should check and carefully check the goods after the receipt of such goods. If the goods have damaged, missing, deteriorated, expired and other problems, customers can contact customer service to report the current problem! In special circumstances, the act of entrusting others to sign is deemed to be the same as the receipt of the goods by you, and you also hope that you can check the products you have received as soon as possible. Thank you for your cooperation!

b. Food products, once sold, are not subject to quality problems and will not be returned.


Other products:
a. The outer packaging of the goods and the goods themselves is not damaged, and the original quality at the time of sale is maintained, and the secondary sales are not affected.
b. The refunded goods must be the products issued by the company.
c. Customers need to pay the return postage.
d. Return and other after-sales service validity period: 28 days